Frequently Asked Questions


  • How do I purchase tickets to TTB performances?

    There are several different ways to purchase tickets to a TTB performance:

    1. Purchase your tickets online. If you would like assistance with purchasing tickets online, please call 850-224-6917 ext. 21 (Monday-Friday, 9:30 a.m.-2:30 p.m.)
    2. You may purchase tickets at our offices during business hours.
    3. You may purchase tickets the day of the event starting one hour prior to the concert time at the venue.
  • When will I receive my tickets?

    The default delivery for tickets purchased online is “email.” You receive your tickets as a pdf file(s) which you may print at home.

    If you chose “ship” as the delivery option, your tickets will be mailed to you within a week. Please let us know if you do not receive them within 10 days of ordering.

    If you chose “will call” as the delivery option, your tickets will be at the venue box office one hour prior to the performance for pick up.

  • Do I need to purchase a ticket for a young child?

    All attendees, regardless of age from infant to adult, must have a ticket to enter the performance.

  • How do I purchase a Season Subscription?

    Season Subscriptions are sold beginning in the spring prior to the start of the season. A Season Subscription saves you 15% off the cost of a single ticket and subscribers may take advantage of our ticket exchange policy. Call 850-224-6917 ext. 21 (Monday-Friday, 9:30 a.m.-2:30 p.m.) for your Season Subscription today, or click here for more information about season subscriptions.

  • What forms of payment does The Tallahassee Ballet accept?

    The Tallahassee Ballet accepts cash, checks, American Express, Visa, MasterCard and Discover. Online sales are by credit card only.

  • What do I do if I lose my tickets?

    Call our offices at 850-224-6917 ext. 21 (Monday-Friday, 9:30 a.m.-2:30 p.m.) or arrive 60 minutes early to the performance. Make sure to bring a photo ID.


  • I bought tickets, but now I can’t attend. Can I get a refund?

    All ticket sales are final. There are no refunds unless an event is cancelled and not rescheduled.

  • Can I exchange my tickets for a different performance time?

    All sales are final. To avoid seating conflicts, tickets cannot be exchanged for alternate dates.

    Season Subscribers may exchange their tickets if needed – with at least 48 hours notice – based on availability.

Attending a Performance

  • Where may I park?

    • General admission ticket holders will find available parking along Park Avenue, in the Fine Arts Parking Garage at the Corner of Call and Macomb streets. Do not park in lots that are designated as Tow-Away Zones.
    • Donors at the Apprentice Level ($150) or higher who have purchased Season Tickets will receive a parking pass and directions in their Season Subscription package.
  • Where are the handicapped parking spaces?

    There are several options for handicap parking. Click on the link for each venue for detailed information, including maps indicating handicap parking. Click here for a parking map of Ruby Diamond Concert Hall at FSU.

  • What should I wear?

    Some people enjoy dressing up and making going to the ballet a special event, or you may wear business or dressy casual attire.

  • May I bring my child(ren)?

    The Tallahassee Ballet welcomes children and families to experience the magic of classical ballet during its performances. While parents should use their discretion based on the maturity level of their children, The Tallahassee Ballet recommends that children be at least 3 years of age to attend performances, and highly recommends the Abbreviated Children’s Performance of “The Nutcracker” for young children. In determining if your child should attend The Tallahassee Ballet performances, it is important to know the child must be able to sit quietly and not disrupt the performance for other patrons. If a child becomes disruptive during a performance, ushers will require the child and accompanying adult to leave the auditorium without refund of the ticket purchase. All attendees, regardless of age from infant to adult, must have a ticket to enter the performance venue and must sit in the seat indicated on the ticket.

  • How long are the performances?

    Most ballets last around two hours, including a 15-minute intermission. Performances at Ruby Diamond Concert Hall will offer refreshments for sale before the performance, as well as at intermission. We hope you’ll come early and enjoy the ambiance of the concert experience. We want you to have an enjoyable time!

  • What happens if I arrive late?

    Because we want to make sure each member of our audience enjoys the ballet, latecomers will be seated during a suitable pause in the performance.

  • Where are The Tallahassee Ballet performances held?

    “An Evening of Music and Dance” is performed at Opperman Music Hall at Florida State University. “The Nutcracker” is held at Ruby Diamond Concert Hall at Florida State University. The “Dance for Spring” is also held at Ruby Diamond Concert Hall.

  • How do I get to Opperman Music Hall?

    Opperman Music Hall is located in the Kuersteiner Music Building just off of Copeland Street. The main entrances to Opperman Music Hall are located on the breezeway between the Housewright Music Building and the Kuersteiner Music Building. The hall can also be accessed through the inside of the Kuersteiner Music Building. Handicap accessible parking can be found in the parking lot and the street off of Convocation Way.

  • How do I get to Ruby Diamond Concert Hall?

    Ruby Diamond Concert Hall is located on the campus of Florida State University where College Avenue intersects with Copeland Street.